PSU Failed

malcolm · by **malcolm** » 15 Dec 2011, 16:47

We have recently received PCSerial 007224. It has been working fine but this monring we turned it on and there was a bang from the power supply area and now there is no life...

Steve@CP · by **Steve@CP** » 20 Jan 2012, 13:56

Please follow step2: http://www.computerplanet.co.uk/support ... n-rma.html

This article will explain what you need to do to return the PC back to us for repair.

malcolm · by **malcolm** » 20 Jan 2012, 13:56

Re: [#168178] PSU Failed- This PC is in use on a critical design task. As I was sure the PSU had failed I swapped this out on Friday and I am pleased to say that the PC has been operating successfully since this time. Can I therefore now simply return the PSU for replacement and save us all some time and postage...

Steve@CP · by **Steve@CP** » 20 Jan 2012, 13:56

Hello,

Yes it's fine to do this.

Thanks

malcolm · by **malcolm** » 20 Jan 2012, 13:56

I have just tried to set up the UPS collection and it says I have to pay for collection?! I am using the original shipping number: 1Z5792X09152669015 Surely this is incorrect? Note that for just the PSU, the weight is 2.5kg. Regards, Malcolm

Steve@CP · by **Steve@CP** » 20 Jan 2012, 13:56

You won't have to pay. Don't worry about that. Ignore weight it does not matter.

malcolm · by **malcolm** » 20 Jan 2012, 13:56

The failed PSU was collected on the 20th Dec by UPS. Can you confirm that you have received this and give an indication as to when we might have the replacement? The PC is running on a spare at present.
Regards, Malcolm

Steve@CP · by **Steve@CP** » 20 Jan 2012, 13:56

Hi Malcolm,

It's not showing as arrived back with us yet but we are closed. If it is with us it will be booked in and replaced on 03/01/12 when we open again.

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