More Specification Info?

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More Specification Info?

Postby MipMapper » 01 Mar 2011, 01:05

I know (and appreciate) you guys at CP are concerned to keep costs down for us guys (the customers), but can I suggest that it would be a very nice touch that when you click on the info icon <<Image>> to bring up the 'Product Specification' page, that the specification page includes a link to the manufacturer, and better yet directly to the page specific to the product?
It seems reasonable that CP is NOT going to have people 'punch-in' all the specs for every component, but the manufacturers get a parnership benefit, and surely could provide these links?

<Later Edit>
My apologies, I happened to notice that some specification pages do infact have links to manufacturer pages - due respect. It would be great if they all did?
MipMapper
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RE: More Specification Info?

Postby Tom@CP » 01 Mar 2011, 12:00

Hey,

We did offer external links but then noticed traffic would leave the site and follow new routes so we stopped doing it which has since then kept traffic on the site.

I personally think it's better to have external links but if it means people leave the site mid way of doing a PC spec then it's best we don't give them that option.

:)
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RE: More Specification Info?

Postby elkor » 01 Mar 2011, 12:03

Tom@CP wrote:Hey,

We did offer external links but then noticed traffic would leave the site and follow new routes so we stopped doing it which has since then kept traffic on the site.

I personally think it's better to have external links but if it means people leave the site mid way of doing a PC spec then it's best we don't give them that option.

:)



hehe that certainly makes sense from a pure business pov, if people want to research then there is always a 'new window/ tab' option for them to switch between :)
elkor
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RE: More Specification Info?

Postby MipMapper » 02 Mar 2011, 15:43

Tom@CP wrote:Hey,
We did offer external links but then noticed traffic would leave the site and follow new routes so we stopped doing it which has since then kept traffic on the site.
I personally think it's better to have external links but if it means people leave the site mid way of doing a PC spec then it's best we don't give them that option.
:)


Yes , I can understand that. If your stats show that then it's a difficult dilemma. Why I really like your site is because it is NOT offering an endless plethora of anything & everthing. You always seem to focus on and offer industry standard recognised excellence, from mid to hi spec systems/components.
But, then I can only suggest you might need more work on your specification pages, to keep people focused on your pages.
Here's an example of a GPU I just bought for £245.34. It shows on the /custom/corei7/Graphics Card page as:
ATI Radeon HD 5870 - 1 GB - 2xDVI/HDMI (Asus) (PCI-E)

And yet when I look at your specs page for it, the edition and/or ASUS part number is not stated, and connectivity shows difference:
1 x DisplayPort
1 x Dual Link DVI-I
1 x HDMI
Also, ASUS produces several editions of this card, perhaps most important is they produce EAH5870/2DIS/1GD5 & EAH5870/2DIS/1GD5/V2 (version 2)
Steve in customer services was good enough to confirmed it as V2.
What I'm trying to say is for 250 quid, I don't want too much ambiguity.

I'm really on side with you here, I mean for all the aggravation, e-mails & potential disapointment that can turn people off, if I know precisely what what I'm signing-up for and paying for, then we're good to go!
I completely understand the valid importance of keeping focus on the build pages, but, and I can only speak for myself, as soon as I come across some inconcistency or ambiguity, then I'm going to head for the manufacturer pages - and to be completely honest, be a bit p**sed of that I have to.
Regards.
MipMapper
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RE: More Specification Info?

Postby Tom@CP » 10 Mar 2011, 14:29

Yeah the HD 5870 is an old stock item which may have a few spec detail issues. As we run out of stock and replace it then the spec will be updated and then always stay updated. This was a bug we had with the site not replacing product specs for what we call a master product like the ATI Radeon HD 5870 - 1 GB - 2xDVI/HDMI (Asus) (PCI-E) all the sub products under it will have the full correct spec.
Tom@CP
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RE: More Specification Info?

Postby MipMapper » 11 Mar 2011, 18:20

Tom@CP wrote:Yeah the HD 5870 is an old stock item which may have a few spec detail issues. As we run out of stock and replace it then the spec will be updated and then always stay updated. This was a bug we had with the site not replacing product specs for what we call a master product like the ATI Radeon HD 5870 - 1 GB - 2xDVI/HDMI (Asus) (PCI-E) all the sub products under it will have the full correct spec.


Thanks, understand. I've been viewing the CP site for a while before my current order and appreciate how you've worked on the site to flag-up potential inconsistencies in the choices we make. I got immediate feed-back from customer services on the HD 5870, and then could go straight ahead to place my order. Due next week and looking forward to it.
Regards to CP
MipMapper
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